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Etisalat Blames Poor Power Supply for Quality of Service Issues, After $ 2m Fine

By on May 14, 2012

After being fined N 1.17 billion alongside MTN, Airtel and Globacom by the Nigerian Communications Commission (NCC), Etisalat has admitted to the poor service delivery. However the company has blamed poor power supply, sabotage and other infrastructural shortfalls as responsible for the quality issues.

Industry observer, Oladipupo Oguntayo speaking on the NCC fines said, “it’s like penalizing your kids for failing their exams altough you didn’t buy them any textbooks.

In an emailed statement to Reuters, Etisalat said, “This year alone we are investing more than half a billion dollars in expansion of our network capabilities and capacity.”

Etisalat said the fines averaged $2 million/carrier for “non-compliance with the quality of service targets set by the regulator”.

The company cited poor infrastructure as a challenge affecting its service delivery matrix in Nigeria.

“Foremost among these is the absence of reliable power which necessitates that every one of our over 3,000 cell sites needs to be served by two generators which run 24 hours a day and need regular maintenance and provision of weekly supplies of diesel,” it said.