Access Bank strengthens alternative banking channels

Access Bank Plc said it has selected CR2’s BankWorldomnichannel suite to manage its self-service channels including ATM, internet, and mobile. According to a statement, the strategic alliance was celebrated at Access Bank’s London headquarters recently.

It pointed out that with five million retail customers and over 1,500 ATMs, Access Bank understands the importance of the self-service channels in supporting Nigeria’s retail banking growth.

“As such, they sought a solution which would allow them to launch the right product, in the right place, at the right time which can only be achieved through a trueomnichannel approach. By selecting BankWorld and holding CR2’s self-service platform at the core of their strategy, Access Bank now have the tools to stay competitive and highly flexible to market changes as well as personalising each interaction with their customers at every touch point.

“With CR2, Access Bank will be empowered to reduce their operational costs by managing all channels from a single point while also having the opportunity to generate revenue through the launch of targeted and personalisedservices. In addition, Access Bank will also be able to offer a range of innovative and convenient payment facilities new to the Nigerian market,” it added.

Commenting on the deal, the Group Managing Director, Access Bank,Herbert Wigwe, said the bank aims to become the leading financial institution in Nigeria and provide new services that will change the way people bank.

“Having a best of breed self-service offering, providing convenient banking and managing all our client’s relationship from a single place are at the heart of our strategy and we believe that BankWorld will help us to achieve our vision,” he said.

Also, Chief Executive Officer at CR2, Franky Van Damme  said: “I welcome Access Bank as a new client of CR2 in Nigeria. We believe that CR2 can help Access Bank in offering their customers innovative and unique services across their entire electronic self-service network. We are committed to innovation and look forward to working with Access Bank to deliver cutting-edge banking and enhanced customer experiences.”