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NCC raises panel to review telecom service quality

By on August 25, 2015

The Nigerian Communications Commission has set up a nine-member task force to proffer solutions to the declining quality of service in the telecommunications sector.

It said on Sunday that the new NCC Executive Vice-Chairman, Prof. Umar Danbatta, decided to set up the task force following the general outcry from subscribers about poor QoS.

It stated that the task force was the highlight of Danbatta’s maiden management meeting held last Friday.

Our correspondent learnt from the NCC’s Director of Public of Affairs, Mr. Tony Ojobo, that the task force “has just one term of reference.”

He said, “The one term of reference is to look at the issue of QoS in all its ramifications and suggest practical measures that will lead to its improvement, and recommend any other measure as appropriate that will project the image of the commission in a good light.”

The NCC director said the task force was expected to submit its reports periodically to the monthly management meeting, beginning from August 21, 2015, until the expiration of its tenure in six months.

“In general terms, the task force will look at the underlying cause of the poor quality of service, right of way issues, and infrastructural problems.

“Relevant stakeholders are expected to be engaged and advise management on how to tackle this long and windy problem of quality of service,” he added.

Ojobo named the commission’s Director, Special Duties, Mrs. Iyabo Sholanke, as the head of the task force.

Other members are the Director, Technical Standards, Mr. Fidelis Onah; the Head of Enforcement, Mr. Efosa Idehen; the Head, Compliance Monitoring, Mr. Ephraim Nwokenneya; and the Deputy Director, Projects, Bashir Idris.

The list of members also includes the Head, Legal and Regulatory Services, Mrs. Yetunde Akinloye; the Head, Public Relations, Mr. Reuben Muoka; the Assistant Director, Consumer Affairs, Mr. Philip Eretan; and the Assistant Director, Technical Standards, Mr. Edoyemi Ogoh.