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We will work with CPC on consumer rights – MultiChoice

By on June 24, 2015

MultiChoice Nigeria, promoters of DStv, has promised to cooperate with the Consumer Protection Council, which recently announced its intention to probe alleged consumer rights violations by the pay-TV company.

MultiChoice was responding to reports on Monday that a notice of commencement of investigation into a range of alleged customer rights violations had been served on it by the CPC.

The pay-TV provider said in a statement that it recognised the role of the CPC as the body established by law to ensure the respect of consumer rights, welcomed its intervention and was willing to cooperate fully with it in the planned investigation.

The Public Relations Manager, MultiChoice Nigeria, Caroline Oghuma, said in the statement, “We welcome any inquiry into our operations and we assure the CPC of our full cooperation at every step of the inquiry.

“We are in total support of any inquiry that will lead to improvement in our services to our subscribers and we hope that the outcome will deliver improved services to Nigerians.

“As a company that puts a premium on our relationship with subscribers, we will embrace any intervention that will lead to a better customer experience.”

MultiChoice, Oghuma added, had always cooperated with government agencies on initiatives that could improve the quality of services to the consumers and would always be sensitive to genuine subscriber complaints.

 

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