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Vodacom introduces fixed telephony solutions in Nigeria

By on October 19, 2014

Vodacom has introduced enterprise-grade fixed telephony solutions in Nigeria.

According to Vodacom Business Nigeria, the solutions are for Nigerian businesses and are specifically designed to give superior and cost-effective voice services.

The company introduced two new solutions – Business Connect and Business Express.

With Business Connect, Vodacom said enterprises with existing Private Branch Exchange infrastructure could make and receive external calls, while Business Express was for enterprises without an existing PBX.

Business Express, according to Vodacom, is an IP PBX solution hosted from Vodacom’s data centre and it offers businesses PBX functionalities without investing in CAPEX.

The Product Manager, Vodacom Business Nigeria, Abu Etu, said the Enterprise Voice solution allowed businesses to communicate with staff across different devices maintaining one number and dialing behaviour. This, he said, would ensure every business call was answered.

“Increasing employee mobility, the usage of multiple devices and having to use multiple means to reach employees are some complexities that slow down processes in the workplace,” he said.

The company’s Head of Operations, Vodacom Business Nigeria, Vernon Van Rooyen, said the company worked hard to develop the right tools specifically for businesses in Nigeria.

“We have regional numbers approved by the Nigerian Communications Commission for all our customers. On top of this, our solution is integrated allowing employees across all departments in an organisation to easily locate and communicate with colleagues, which enables them to reach one another anytime, anywhere and on any device,” he said.

Vodacom added with its Enterprise Voice Solution, businesses could lower their telephony costs to about 20 per cent.

“By empowering employees to work more flexibly, not only can overall productivity increase but work/life balance and job satisfaction also improve significantly,” Rooyen said.

He added that Vodacom Enterprise Voice Solution came with an edge that can make a big difference with automatic call hunting between staff, dedicated conference bridge, all at cost effective rates, helping businesses to reduce their telephony expenses.

“Customers can answer calls to their office landline number on multiple devices, so they will never miss a business opportunity,” Rooyen added.

 

[Punch]