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Call centre number will breach communication gap — NIMC

By on April 8, 2014

The National Identity Management Commission has said that its newly unveiled call centre number will breach the communication gap between Nigerians and the commission.

The number, it explained in a statement, was introduced typically for individuals with problems, concerns and complaints about the National Identity Management System project.

The Deputy Director IT/IDD, NIMC, Mr. Emmanuel Ogungbe, said in the statement that the unveiling of the call centre number (0700 CALLNIMC) was part of the commission’s efforts to successfully treat complaints and queries usually channeled to the commission about the NIMS project from potential enrolees.

He said, “The call centre number is available to everyone who wishes to request for information about the NIMC, the NIMS project, the National Identification Number or the new National eID Card.

“However, persons who wish to speak to an agent can call the NIMC call centre number between the hours of 8am and 5pm from Mondays to Fridays.”

Ogungbe explained that the commission was concerned with providing individuals with clear and simple answers about the NIMS project, where the NIMC enrolment centres were located and the supporting documents needed for enrolment into the national database.

He also urged Nigerians and legal Residents aged16 and above, who are yet to enrol for their NIN, to log onto the NIMC’s pre-enrolment portal for faster enrolment.

According to him, after pre-enrolment, the enrolee must print out the summary sheet with a 2D barcode and a registration number and thereafter proceed to the nearest NIMC enrolment centre for biometric data capture.

He added, “Enrolees must remember to visit the NIMC enrolment centres with at least one supporting document such as the birth certificate, international passport, drivers licence, former national identity card, voters ID card, among others, for verification before the enrolment process can be completed.”

 

 

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