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Poor services: Telecoms firms know fate soon

By BusinessNews Staff on January 10, 2014

Telecommunications service providers will know their fate later this month as far as punishment for rendering poor quality services is concerned.

Our correspondent learnt from a top source in the Ministry of Communications Technology that the industry regulator, Nigerian Communications Commission, was currently collating statistics on Key Performance Indicators of the firms, after which compilation of results would be effected.

The NCC, the source told our correspondent in confidence, would announce appropriate sanctions against the errant operators after work would have been completed on the KPI assessment later this month.

Explaining the reason why the regulator did not unleash the sanctions at the beginning of the year as earlier promised, the source said, “The purpose for the KPI assessment is to punish errant operators and if one is going to penalise anybody; then, there should be no reason to want to rush the process. It must be carefully done.

“With this approach, the guilty operators will be punished for the offences they actually committed. But we can give an assurance to Nigerians that before the end of January, necessary actions will be taken against the errant operators.”

Telecoms subscribers had called on the Ministry of Communications Technology, Consumer Protection Council and the Nigerian Communications Commission to punish telecoms operators for rendering poor quality services in line with their decision last month.

[Punch]

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