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Airtel fetes customers, assures on quality service

By on April 4, 2013

One of the leading telecoms operators in Nigeria, Airtel, has reassured consumers of its continuous commitment to delivering world class services that would ensure personal and business growth in the country.

Chief Operating Officer and Executive Director, Airtel Nigeria, Deepak Srivastava, gave the assurance in his opening remarks at a special consumer forum organised by the company for its Corporate Customers tagged “Strengthening the Cords”, held during the week at the Oriental Hotel, Victoria Island, Lagos.

According to the COO, Airtel Nigeria, since its entry into the Nigerian telecoms market, has driven unparalleled significant changes that have opened new chapters in telecoms service delivery in the country.

He noted that the company’s rich portfolio of products and services have their roots in the tradition of the parent company, Bharti Airtel, which always strives to establish its rich culture of service in markets where it operates.

He said, “The Nigerian telecoms landscape is wearing a new look from how it was when we came in and we are glad that we are driving these transformations.

“Our commitment to you is very clear: to stay competitive in a fast-changing telecommunications world and to keep you ahead of the pack through best in-class service delivery that guarantees healthy business, social and economic status.

“In doing this, we must bring to bear our skills in adapting to change and our ability to innovate.”

Airtel’s Director of Regulatory Affairs, Osondu Nwokoro, who spoke on the forthcoming mobile number portability, assured the company’s readiness for the MNP initiative billed to take off in April and which coincidentally, was first
championed by Airtel Nigeria.

Nwokoro stated that telecoms consumers in Nigeria have a lot to gain by being on the Airtel network as the company has committed enormous resources to building capacity and infrastructure to ensure delightful telecoms experience to customers at all times.

The Airtel corporate customers’ forum provided the company a platform to engage with its customers from the public and organized private sectors on a number of issues associated with integrated communications solutions.

The company also used the platform to acknowledge and appreciate customers’ loyalty to the brand by providing them with gifts that included top-of-range smart phones and other exotic items.

Customers at the upscale event were provided opportunity of sharing useful insights on service experience and desired telecoms solutions that would help them grow and sustain their businesses.

Among the corporate customers at the event, which also featured a blend of comedy, live music and other forms of entertainment, were representatives of some leading banks, manufacturing and oil and gas sectors as well as government and religious circles among others.