Airtel Nigeria Offers Service Waiver to BlackBerry Customers

As a way of ensuring that subscribers get glued to its network, Airtel yesterday announced that it would offer its BlackBerry customers a service waiver following last week’s global outage attributed to the service provider, Research in Motion (RIM).

Both the post-paid and pre-paid customers will benefit from the compensation.

In a statement, Airtel spokesperson, Emmanuel Otokhine, quoted the chief executive officer of the company, Rajan Swaroop as saying that Airtel remained concerned about the inconvenience the BlackBerry outage caused its users earlier last week and was willing to compensate both the pre-paid and post-paid customers for the inconvenience as best they can.

“For our pre paid customers, we will extend the subscription of the services for the month of October by three days. We are communicating this to the affected customers through SMS.”
Swaroop added, “For our Post Paid customers, who are customers paying their bills at the end of every month, we will waive three days off the BlackBerry monthly rental for the month of October. The three -day waiver will be reflected in the monthly bill sent to all our post paid
BlackBerry users for the month of October.”
has been facing.