NigComSat inaugurates Servicom unit

The Nigerian Communications Satellite Limited has inaugurated its Servicom unit to help employees improve on service delivery to its numerous customers.

This, according to a statement on Monday, is in line with global best practices and the current disposition of the Federal Government in terms of customer service delivery by government agencies.

Servicom is considered a social contract between the Federal Government and the people and it is a programme to renew service delivery by government agencies.

The Managing Director, NigComSat, Mr. Timasaniyu Ahmed-Rufai, was quoted as tasking members of staff of the company on prompt service delivery to customers.

He said they must be epitome of service delivery to enable them become good leaders.

Ahmed-Rufai noted that as a service delivery company, customers were the life of the businesses, and therefore urged staff to commit themselves to total service delivery to customers.

“Everybody that comes here is very important, a visiting guest should be received warmly to achieve customer satisfaction,” he said.

Ahmed-Rufai said that some government agencies were doing well in the area of service delivery, adding that they were supposed to be pipelines through which government delivered services to the people.

The NigComSat boss, therefore, urged the employees to see themselves as agents through which government could deliver services to the people.

In his remarks, the National Coordinator, Servicom, Mr. Ad’Obe Obe, who was represented by the Chief Servicom Officer in the Presidency, Mrs. Nnenna Akajemeli, requested the Federal Ministry of Science and Technology to, as a matter of urgency, draw a Servicom Charter that should be rendered to customers.

He called for support to the Servicom unit to bring a change in public service delivery, assuring NigComSat that Servicom was ready to partner the satellite company on ensuring better service delivery to Nigerians.

In a keynote address, the Deputy General Manager (Administration), Mr. Bala Mohammed, emphasised the delivery of quality and efficient service to customers.

Also in his contribution, the Nodal Officer, Federal Ministry of Science and Technology, Mr. Sunday Adejoh, urged the Servicom unit to always apologise whenever services failed.

The oath of office was administered on the Servicom officials by Mrs. Nnenna Akajemeli, and was preceded with a workshop for staff on the Servicom Charter.

Source : Punch