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FG to set new service standards for MDAs

By on July 31, 2013

The Federal Government has unveiled plans to set new service standards for Ministries, Departments and Agencies of government.

The move, which is part of series of reforms currently being carried out in the public service, will help the different levels of authority in the public sector to deliver on contractual agreements.

The Minister of National Planning, Dr. Shamsuddeen Usman, said this on Monday in Abuja during the input/validation of service charter for stakeholders, clients and customers of the commission.

A service charter is a set of promises upon which stakeholders, customers, clients and workers can expect and demand quality service as a right; and of which they can have recourse when service fails.

Usman, while speaking at the event held at the headquarters of the commission, said the service charter would be challenging to the workers as well as enable them to meet the expectations of the various stakeholders.

This, he noted, would guide them on the type of services that would be provided by the MDAs.

The minister, who is also the Deputy Chairman, National Planning Commission, pointed out that it was only through effective service delivery that the public service could deliver the dividends of democracy.

Usman said, “The Federal Government, in order to really deliver the dividends of democracy to the people, has made it mandatory that every MDA must design a working tool, known as service charter, wherein all services rendered by any MDA are listed and publicly displayed to serve as a guide for stakeholders.

“In this regard, therefore, the importance of this workshop cannot be over-emphasised. The service charter is expected to set service standards that are challenging to the workers, meet the expectations of its various clients and are able to guide them on the type of services being provided by the commission.

“It is, therefore, imperative that such standards set must be in line with the NPC mandate and its performance targets.”

He said there was no way the country could carry out credible reforms without an efficient service delivery system, adding that the people must be served in the right manner.

Usman added, “There can be no credible reforms without an efficient service delivery system. This starts from developing a working service charter that will help inculcate service delivery principles within the commission.

“The NPC, in its desire to deliver efficient service to the people, has prepared a detailed charter for validation. The charter will help the different levels of authority in the service to deliver on contractual agreements.”

Also speaking at the event, the Senior Special Assistant to the President and National Coordinator, Servicom, Mr. Cybriks Obriki, said its implementation should be done in such way that the expectations of Nigerians would not only be met, but would be surpassed.

“The contents of the service charter should be realistic and should be owned by management of the MDAs for seamless services at all service points,” he said.